Terms & Conditions
Last Updated: September 2025
Welcome to PetWell Cayman. By accessing or using our website and membership services, you agree to the following Terms & Conditions. Please read them carefully.
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1. Membership
• Memberships are available to individuals and households residing in the Cayman Islands.
• Each plan covers the number of pets specified at signup.
• Membership fees are non-refundable except as required by law.
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2. Services Provided
• PetWell Cayman provides access to discounted services from participating veterinary clinics, groomers, and wellness providers.
• PetWell Cayman does not directly provide veterinary or grooming services.
• All care is delivered by independent providers; PetWell Cayman is not responsible for treatment outcomes.
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3. Payments
• Membership fees are charged in Cayman Islands Dollars (KYD).
• Payments are processed securely via third-party platforms (e.g., PayPal, card processors).
• By joining, you authorize recurring billing (monthly or annual, depending on your plan).
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3A. Fraud Prevention & Payment Verification
• All payments are subject to verification by PetWell Cayman and our authorized payment processors.
• Transactions flagged for unusual or high-risk activity may be delayed or declined pending review.
• PetWell Cayman reserves the right to cancel any membership or transaction found to be fraudulent, unauthorized, or in violation of these Terms.
• Unauthorized use of another person’s credit or debit card is a criminal offense and will be reported to local authorities and the issuing bank.
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4. Member Responsibilities
• Members must ensure that their pets meet provider requirements (e.g., vaccinations, behavioral suitability).
• Membership benefits are non-transferable and may only be used by the registered member household.
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5. Limitations of Liability
• PetWell Cayman is not liable for any direct or indirect damages resulting from services provided by independent providers.
• Discounts and availability may vary by provider and are subject to change.
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6. Cancellation
• Members may cancel their membership at any time by contacting us at info@petwellcayman.com or through their online account.
• Cancellations stop future billing but do not provide refunds for unused membership time.
• Full details are outlined in our Cancellation & Refund Policy
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7. Privacy
• PetWell Cayman handles personal information in accordance with our Privacy Policy.
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8. Governing Law
• These Terms & Conditions are governed by the laws of the Cayman Islands.
• Any disputes will be subject to the exclusive jurisdiction of the Cayman Islands courts.
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9. Contact Us
For questions about these Terms & Conditions, please contact us at: