Privacy Policy
Last updated: September 2025
PetWell Cayman (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, www.petwellcayman.com, or our membership services.
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1. Information We Collect
We may collect the following personal information when you interact with our website or services:
• Contact details: name, email address, and phone number.
• Membership information: chosen plan, digital membership card details, and payment confirmation.
• Website usage data: IP address, browser type, and pages visited (via cookies and analytics).
We do not collect or store sensitive medical or financial information on our servers. Payment details are processed securely by third-party providers (e.g., PayPal, Stripe, or Wix Payments).
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2. How We Use Your Information
Your information is used for the following purposes:
• To create and manage your PetWell Cayman membership.
• To send your digital membership card and important updates.
• To provide customer support and respond to inquiries.
• To process payments through trusted third-party providers.
• To improve our website and member experience.
We will never sell or rent your personal information to third parties.
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3. Sharing of Information
We may share limited personal information with:
• Service providers (such as vets, groomers, and partner clinics) solely for verifying your active membership.
• Payment processors (such as PayPal or Wix Payments) to securely process transactions.
• Legal or regulatory authorities where required by Cayman law.
All third parties are required to keep your information secure and use it only for the intended purpose.
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4. Data Storage & Security
• Your personal data is stored securely on Wix’s servers, which comply with international data protection standards.
• We take appropriate technical and organizational measures to prevent unauthorized access, alteration, or disclosure of your data.
• Data is retained only as long as necessary to fulfill the purposes described in this policy.
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5. Your Rights (Under Cayman’s Data Protection Act, 2017)
You have the following rights:
• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to update or correct inaccurate information.
• Erasure: You may request deletion of your personal data, subject to legal obligations.
• Objection: You may object to certain types of data processing.
To exercise these rights, please contact us at info@petwellcayman.com.
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6. Cookies & Tracking
We use cookies and analytics tools to:
• Improve website performance.
• Understand visitor traffic and usage trends.
• Personalize your browsing experience.
You can disable cookies through your browser settings, but some features of the site may not function properly.
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7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
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8. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
PetWell Cayman
Email: info@petwellcayman.com
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