Cancellation & Refund Policy

Last Updated: October 2025

 

PetWell Cayman (“PetWell,” “we,” “our,” or “us”) is committed to maintaining transparency and fairness for all members and participating partners. This Cancellation & Refund Policy outlines how cancellations, membership pauses, and refunds are handled for our digital membership program.

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1. Membership Cancellations

• Members may cancel their PetWell membership at any time through their account dashboard or by contacting info@petwellcayman.com.

• Cancellations take effect at the end of the current billing cycle. Access to all member benefits continues until the paid period expires.

• No partial-period refunds are provided for early cancellations once a monthly payment has been processed.

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2. Refund Eligibility

• PetWell Cayman does not generally issue refunds for active or past billing periods.

• A full refund may be considered only in cases of:

  • Duplicate transactions caused by system error, or

  • Proven fraudulent or unauthorized payment activity.

• All refund requests must be submitted within 7 business days of the charge and will be reviewed by our billing team before approval.

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3. Failed Payments

• If a payment fails, member benefits will be suspended until the issue is resolved.

• The system will automatically retry the transaction up to three times. If unsuccessful, the membership will be marked inactive and may be reactivated once payment is received.

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4. Partner Promotions & Discounts

• Partner-specific offers and discounts are non-transferable and may not be exchanged for cash or credit.

• If a partner withdraws from the PetWell network, unused benefits tied to that partner do not qualify for a refund.

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5. Contact

Questions regarding cancellations or refunds may be directed to:
📧 info@petwellcayman.com